Returns & Exchanges

Return & Exchange Policy

At Jouvence, your health, safety, and satisfaction are our top priorities. Because our skincare products are intended for personal use, we are unable to accept returns or exchanges once an order has been shipped.

This policy helps us ensure that every customer receives products that are brand new, unopened, and never previously handled, used, or tampered with. Your peace of mind is important to us—and we want you to feel confident knowing that your Jouvence products have never been in anyone else’s hands.

Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 5 days of delivery. We’re happy to assist you and will work quickly to make things right.

For help with your order, reach out to us at info.jouvenceskin@gmail.com.

Thank you for choosing Jouvence. We’re honored to be a part of your skincare journey. 🌿