Shipping policy

Effective Date: 12/30/24

Thank you for shopping with Jouvence. We’re committed to delivering your skincare essentials quickly, safely, and with care. Below you'll find details about our shipping process:

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📦 Shipping Locations

We currently ship within the United States only.

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🚚 Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

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📬 Shipping Rates & Delivery Times

• Free Shipping: On all U.S. orders 
  Delivery times are estimates and may vary depending on your location and carrier conditions.

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🕓 Delays

While we do our best to ensure timely delivery, Jouvence is not responsible for delays caused by carriers, weather, or other circumstances beyond our control. Please allow additional time during peak holiday seasons.

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📦 Order Tracking

Once your package ships, you’ll receive an email with tracking details so you can follow your order every step of the way.

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📭 Lost or Damaged Packages

If your order arrives damaged or doesn’t arrive at all, please contact us within 5 days of the expected delivery date. We’re here to help and will work with you to resolve the issue promptly.

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❓ Questions?

If you have any questions about shipping, email us at:

info.jouvenceskin@gmail.com